Refund policy

Refund Policy (For the Institution)

First: General Principles

This policy applies to all cases of full or partial refunds.

The end beneficiary/customer shall not be charged any fees or deductions in any refund case.

The "Second Party" shall bear all fees and commissions as specified in this policy.

All fixed fees in this policy are inclusive of VAT. Jil aldaf alajil Company's retained commission (half or full) is calculated on the refunded amount exclusive of VAT, and VAT is added to it in accordance with the applicable regulations.

All periods in this policy are calculated from the plan creation date in the Jeel Pay system up to the date the refund request is created in the system. The approval date or the execution date of the request does not affect the applicable tier. The plan creation date is counted as day (1); the first month means days (1) to (30), the period after the first month and before the lapse of (3) months means days (31) to (90), and after the lapse of (3) months means day (91) onwards.

Second: Refund and Withdrawal Fees

1. During the first month from the plan creation date:

Full Refund: No fees shall be deducted.

Partial Refund: Partial Refund: A fixed fee of SAR 200 (inclusive of VAT) shall apply.

2. After the first month and before the lapse of (3) months:

Full Refund: A fixed fee of SAR 200 (inclusive of VAT) shall apply.

Partial Refund: 50% of Jil aldaf alajil Company's commission on the refunded amount (exclusive of VAT, with VAT added), plus a fixed fee of SAR 200 (inclusive of VAT).

3. After the lapse of (3) months:

Full or Partial Refund: Deduction of 100% of Jil aldaf alajil Company's commission on the refunded amount (exclusive of VAT, with VAT added).

For the purposes of this clause, "Jil aldaf alajil Company's commission percentage" means the commercial percentage agreed upon in the main agreement between the two parties.

Third: Operational Obligations

The Second Party shall submit refund requests completed through the approved channels and respond within (3) business days.

The First Party shall review the requests, while the Second Party shall determine the deductible amounts, provided that such determination shall not constitute automatic approval.

Refunds shall be processed after completion of the operational and financial review, and all periods shall be calculated from the plan creation date up to the refund request creation date, as set out in the General Principles.

In the event that a purchase transaction or installment scheduling has been executed and a refund is subsequently requested, the fees shall remain payable by the Second Party.

This version applies to refund requests created on or after [07/10/2026].